Terms & Conditions
1. Your Contract - read this carefully before You Book
The following terms and conditions must be carefully read since they will be binding for you. All travel arrangements for you are handled through PCM WORLDWIDE FLIGHTS PRIVATE LIMITED ("the Company" or "Us" as well as "We") with its registered office in INDIA and in business B-12, 3rd, 4th Floor, New Multan Nagar, New Delhi, Delhi 110056 and are made by these terms and conditions.
1.1 A contract cannot be formed between us until (you accept) our acceptance of a non-refundable deposit amounting to at least INR100 per individual (subject to any changes) and is complied with by the rules of fare as stated in the reservation. Reservations are confirmed when the credit/debit card has been debited in connection with the deposit or the full amount of the reservation with cleared funds (as stipulated in the agreement). Please be aware that deposits are not refundable and cannot be transferred.
1.2 All services are dependent on availability.
1.3 The quoted prices are based on ground and transportation costs that are in effect at the time of the booking. The Company reserves the right to modify prices at any time before confirmation of booking. The Company is not responsible for any price quotation or descriptions. We reserve the right to decline at our decision, any booking.
1.4 When you book a room you affirm that you have the right to accept and agree to these terms for yourself as well as on behalf of everyone else in your group. Further, if you make reservations with more than one individual, you are accountable for all the payments due from each member with whom you make the booking.
1.5 You are responsible for making sure that any information you provide us with is correct and that any information that is supplied to us by us or one of our partners is distributed to all the members of your group.
2. Payments
E-TICKETS
We will try to mail tickets 14 days in advance of departure. If you do not receive your tickets three days before departure Please contact us as soon as you can.
FLIGHT PROGRAMME MODIFICATIONS
All prices and dates, times, routes, and choices of airlines can be changed or canceled if we determine that it is necessary to make changes or cancellations. We will make every effort to provide customers with a suitable alternative. Any arrangements for transportation made by the agreement that it is acting as an agent for booking only.
Validity of tickets TIME, FLIGHT TIMINGS, AND SCHEDULED CARRIERS
Return tickets are valid for the dates and times that are specified on them. No refunds will be given on tickets not used in any other way than those specified in the above. The timings, schedules, and flights are subject to change at the discretion of National Aviation Authorities or the carriers due to operational reasons or for other reasons. Both the company and the Carrier in question will be held responsible for delays, cancellations, or diverts that are not under the company's or the carrier's control. Timings on itineraries or other places aren't guaranteed and don't constitute an integral part of the agreement. Air Carriers can substitute other aircraft and carriers, as well as include or exclude stops. Neither the airline nor the company is responsible for connecting or delays. Refunds in the event of cancellations due to schedule changes can be subject to an administrative cost.
*All fares or schedules may be subject to changes without notice.
*Deposits do not guarantee the cost of the trip.
Tickets are non-changeable. Transferable, Non-Refundable.
3. Reservation confirmation and travel documents
Travel documents are requested from travel agencies and airlines after you have paid all of the money. Most often, tickets for flights can be delivered within 24 to 48 hours. For bookings for scheduled flights, tickets are issued once you have confirmed your credit card details and processed the payment. It usually happens within three working days from the date that the booking was made, unless you request otherwise. The other documents for travel are issued 14 days before travel. For charter flights Tickets are typically delivered 10-14 days before departure date.
The traveler is accountable for the following things:
3.1 Reading and approving the Conditions of Travel before purchasing.
3.2 Verifying before purchasing that you are sure that the spelling of the name buyer is identical to the spelling on their passport.
3.3 Contacting PCM WORLDWIDE FLIGHTS PRIVATE LIMITED immediately if you don't receive an email confirmation within a couple of minutes of making your reservation. Once you have received this confirmation in e-mail it is important to verify that your details are accurate. You must notify PCM WORLDWIDE FLIGHTS PRIVATE LIMITED immediately if there is any doubt.
3.4 Monitoring the e-mail address you provided us with We will be in touch with you regularly since all correspondence with us is sent via e-mail.
3.5 Check with the airline to determine the terminal at which airport you'll take off from.
3.6 Examining the requirements for travel documents, visas as well as documents for the destination of your choice and any stops in between. This is accomplished through the embassy of the country or the high commissioner, as well as the airlines that carry out the trip.
3.7 Be sure to check what vaccines you'll require before your trip.
3.8 Examining the rules of your passport and the time that your passport is valid. Certain countries require passports must be in good condition for a minimum period of six months after your return to your home country.
3.9 The current check-in times for the entire journey. We recommend checking in at least two hours before departure for domestic flights and at least 3 hours in the case of international flights.
3.10 Examining flight times as well as any changes to the timetable on both your outbound as well as return flights.
4. Tickets
4.1 The e-ticket PCM WORLDWIDE FLIGHTS PRIVATE LIMITED email to the traveler upon finalization of the booking is the travel document and it must be used during the entire journey. The confirmation contains all crucial information, like the reference to the booking, the flight number, and flight time.
4.2 Tickets for flights must be used in order and passengers must complete each leg of their travel. If the passenger fails to complete any part of their journey, the remainder of the trip is removed by the airline and no refund will be given.
4.3 Tickets that have distinct booking numbers are treated as separate trips that are independent of the other. PCM WORLDWIDE FLIGHTS PRIVATE LIMITED is not responsible for missing connections or inability to provide refunds for different tickets in case of schedule modifications, delays, or cancellation of flights.
5. Flight times
All times for flights are local. Arrivals on the next day are indicated by "+1" when the flight timetable is displayed. The timetables for flights are indicative and may change at little notice. The passenger must be up to date with any changes in the schedule for flights themselves. Note that a flight described on the flight ticket as "direct" is not required to be non-stop. The departure and arrival times listed on your ticket to the airport are supplied by the airlines concerned and are merely estimates. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements, and the requirement for passengers to check in on time. We are not able to arrange any special arrangements for you if you're delayed. These issues are the sole decision of the airline involved.
6. Special Requests & Medical Issues
If you've got any particular needs, you should inform us when you make your reservation. We will do our best to forward any requests to the relevant suppliers, but we can't guarantee that any requests will be met. Failure to satisfy any specific demand will not constitute a breach of our contract. If you suffer from a medical condition or impairment that could affect your plans it is your responsibility to inform us in writing before booking with all specifics. If we believe that we cannot effectively meet your requirements we have the right to cancel or decline the reservation.
7. Booking flight tickets
7.1 Price alterations/technical errors
PCM WORLDWIDE FLIGHTS PRIVATE LIMITED reserves the right to change prices due to technical mistakes as well as price adjustments outside our control. They reserve the option to communicate with the customer within 24 hours of receiving the request to amend reservations made. PCM WORLDWIDE FLIGHTS PRIVATE LIMITED reserves its right to cancel a booking in case of any technical issues and pricing errors that are out of our control. The customer will be informed by email in this case.
7.2 Combination of tickets in one (One-way combo)
To get special discounts when making certain bookings we can mix two or more single-trip tickets from different airlines or an airline that is the same. If the various segments are booked in tandem, they will be treated as a separate entity. This implies that each step of your trip is dealt with independently in the event of changes, cancellations, or delays to travel, like strikes and changes to timetables. The regulations of each airline will be in effect.
7.3 Force Majeure
Please be aware you are aware that PCM WORLDWIDE FLIGHTS PRIVATE LIMITED is not accountable for trips that are canceled due to civil war or industrial dispute, which includes air traffic control disputes environmental catastrophes, acts of strikes, war, or other circumstances that are unusual or unexpected outside our control or under the airline's responsibility. Amendments to the itinerary do not give you any rights to discounts, replacement trips, compensation, or additional compensation from PCM WORLDWIDE FLIGHTS PRIVATE LIMITED. We do not refund any additional arrangements made for the trip, including hotels, tickets to trains, or car rental visas. If a change in the timetable causes a delay to the accommodation or rental company, the passenger must notify the hotel or the car rental company personally to inform them of the change.
If the alteration to the schedule results in delayed arriving at the hotel, or rental firm, the customer must notify the hotel or the car rental company directly to inform them of the delay.
7.4 Passports Visas for entry, transit, and entry visas
7.4.1 The traveler is accountable for ensuring that the passport of his/her traveler is valid when making the booking. The traveler is also responsible for ensuring that they have an entry visa for the destination of choice and any visas that are required for the countries that they might be traveling through. The traveler is solely accountable for any expenses incurred from issues in completing these formalities. The person must ensure that their entries, passports, and transit visas comply with all requirements set by the countries
involved as well as the airlines. Specific provisions regarding the reservations of return tickets are in place for travel to specific countries. The person traveling must be responsible for verifying this with the high commission or embassy of the country concerned and any airline that is involved. 7.4.2 A valid entry permit (ESTA) and a machine-readable travel document are required for any travel within or to the USA. 7.4.3 Your passport's specific requirements, as well as visa requirements, as well as other requirements for immigration, are your obligation. It is recommended to verify these requirements by contacting the consulates of the appropriate embassies or High Commissions. The suppliers with whom you have your contract, nor us will be held accountable if you are not able to travel because you are not in compliance with the passport, visa, or other immigration requirements. Note that all names listed on any reservation must match exactly the way they are laid out in your passports. You are responsible for carrying legitimate travel papers.
7.5 Vaccinations
The traveler is accountable for ensuring the vaccines are up-to-date and that all other procedures required to travel to the destination the traveler plans to visit are completed. The cost of vaccinations will be covered by the traveler.
8. Frequent Flyers
You can include your frequent airliner number when you make your booking. We record your details on the booking, however, we do not take any responsibility for points or bonuses from the airline that are applicable. Certain flights may not be eligible to earn points or bonuses, and the information needed is required by the airline.
9. Infants
Children aged between two and 0 are considered infants and are not assigned an individual seat. Tickets for children must be purchased for the entire journey if the infant is over the age of two before the time of departure. Tickets for infants cannot be booked before the time of birth, since the proper name and birth date must be in line with the information on the passport. The travel agents will not refund any costs incurred if an incorrect ticket type is purchased.
10. Taxes
The ticket price includes airport taxes. Taxes for departure are due in cash at the time of departure from certain airports. This is up to the person traveling to verify the information provided by the airport.
11. Hotel and transport when an airport or date is changed
Transportation to and from the airport as well as accommodation on your journey aren't included in the price of your ticket. The passenger is responsible for examining prices and timetables. It is also the case when there are modifications to the schedules of airlines that are not our responsibility.
11.1 Time to connect on stopovers
The duration of connections in stopovers is determined from the perspective of airlines. If a flight is delayed as a result of transit bookings, airlines are required to help travelers get to their final destination. If tickets for separate flights are purchased, airlines do not bear any responsibility for delays that cause missing connections. Thus, it is your responsibility as a person traveling to make sure that the time of connection is adequate according to the airline and the airport. The travel company will not pay any additional costs incurred due to this.
11.2 Damaged or lost luggage
PCM WORLDWIDE FLIGHTS PRIVATE LIMITED will not be held responsible for damaged or lost baggage. Any issues should be reported immediately to the representative of the airline in the terminal.
11.3 Premium Economy, Business, First Class
The service can only be bought upon making a reservation. Based on the airline, this service may be available on specific sections of the trip. The on-board services offered vary between airlines. For more specific information, go to the airline's website. The pcmholidays.com is not liable if an airline alters their aircraft's type used or exceeds the capacity of a cabin class which could lead to changes to the variety of services available or a reduction. Any complaints have to be directed to the airline concerned.
12. Modifying the timetable
Airlines can alter their timetables and even cancel flights at the last minute. These changes are not under the control of PCM WORLDWIDE FLIGHTS PRIVATE LIMITED. The person who travels is the sole accountable for determining the time of departure and return flights directly through the airlines. If your flight is canceled your rights and remedies are governed by the rules of transport. This means that you could be legally entitled to:
12.1 Travel on a different flight on the same airline with no additional charges, and/or 12.2 Refunding your full amount except for Administration Fees. If there is a change on your itinerary before our receipt of the full amount as well as before the issuance of the tickets (on either the return or outbound travel) we will try the best we can to notify you that you are on behalf of the airline. In no event will the Company compensate you for any changes that are the direct result of the circumstances described in the condition "Force Majeure".
13. Rebooking and cancellation
13.1 Cancellation
The tickets will be issued as soon as you receive your payment. Tickets that are restricted cannot be exchanged or refunded. PCM WORLDWIDE FLIGHTS PRIVATE LIMITED adheres to the airline's booking regulations which are generally extremely restrictive. The cancellation of a flight must be made at a minimum of 24 to 48 hours. before departure. The cancellation notification sent by phone should be acknowledged in writing or via an e-mail within 24 hours by the person who originally made the reservation. The cancellation will be effective from the day we receive notice when the written confirmation is received by our office within 24 hours from the initial notification.
13.2 Returns
13.2.1 There isn't a guarantee of a refund. When you return your air ticket to us, we'll organize to present it to the relevant airline or consolidator to determine the eligibility to receive a refund, by the applicable airline's conditions and terms.
13.2.2 Tickets to the airline returned for reimbursement will be subject to an administrative cost in the amount of INR75 per transaction, regardless of the quantity of returned tickets. You are obliged to pay for each ticket cancellation charge charged by the airline or consolidator per the terms of service and their conditions.
13.2.3 An administration charge in the amount of INR75 per ticket shall be charged to any ticket that is non-refundable if an application for tax refund is filed by us upon your request or on your behalf. If the tax components that are recoverable of your ticket are less than the administration cost the ticket is deemed as non-refundable. Refunds won't be made to you until they are delivered to us by the applicable carrier or the consolidator. For refunds on airline tickets typically, this takes between 10 and 12 weeks after the date the tickets were submitted to the airline for consideration.
13.3 Rebooking
If you want to alter your booking after it has been confirmed We will do our best to facilitate the change if we can accommodate the request. Any change request should be submitted in writing to the person who made the reservation. PCM WORLDWIDE FLIGHTS PRIVATE LIMITED complies with airline ticket regulations, which are generally very restrictive. If PCM WORLDWIDE FLIGHTS PRIVATE LIMITED will assist the customer with booking rebooking, the customer is responsible for any costs that result from the rebooking. PCM WORLDWIDE FLIGHTS PRIVATE LIMITED will be charged an amending charge that is INR50.00 per person. This includes Airline penalties, tax differences as well as any other expenses we incur as a result of the change. Be aware that the rebooking cannot be valid until you receive the written confirmation of PCM WORLDWIDE FLIGHTS PRIVATE LIMITED 13.4 Scheduled airlines generally deal with name changes as cancellations. Rebooking could result in a cancellation fee of 100% on the amount of airfare.
14. Expectant Mothers
It isn't possible to schedule flights for pregnant women who are over 28 weeks pregnant at the time of their return to the US. Despite this, women should speak with their physician to determine if it is safe to travel.
15. Behaviour
15.1 You agree to ensure that you and the other members of your group are not acting in a manner that causes offense to others or may cause the loss or damage of the property of others. The cost for any loss or damage must be paid at the time of damage or loss directly to the property owner-manager or another supplier. We will indemnify you against the possibility of claims (including legal expenses) later made against us because of your conduct. We expect our clients to be considerate of others.
15.2 If, in our fair opinion or the judgment of any other authority with authority or in the opinion of any other authority figure, you are acting in a manner which is likely that is likely to cause or susceptible to causing distress, risk, or irritation to any other person or property damage We have the right to cancel your arrangement without notice. In such a case, your total reservation with us, which includes the return transportation arrangements will be immediately canceled as we are not liable to pay any fees and expenses, refunds, or compensation.
16. Reservation Conditions and Packages for Holidays
It isn't possible to book flights for pregnant women who are more than 28 weeks pregnant at the time of their return to the US. Despite this, women should speak with their physicians to determine if they can travel.
16.1 The Contract
Bookings are made through the Company by these conditions for booking. The Company cannot alter these conditions on the Company's behalf.
16.2 The acceptance of booking
We reserve the right to alter or reduce the prices listed in brochures and to alter the information contained in the brochures we publish or on our site before making a reservation. When we accept the deposit and the properly filled out booking form the Company will send a confirmation invoice, and at this point, our contract enters into force. The remaining balance must be made not later than 12 weeks before departure. If the balance has not been paid by the due date it is the Company reserves the right to cancel the reservation and retain the deposit. If the reservation is made within 8 weeks from the departure date, the complete payment must be made at the time of booking.
16.3 This Holiday Cost
The cost of your trip is determined by the cost of exchange and rates at the moment of your making the booking. The cost of your travel plans is dependent on any surcharges or increases in the cost of transportation as well as scheduled airfares and other charges imposed by airlines included in the agreement between airlines. The price is also susceptible to any action by the Government like a VAT increase or any other government increase or currency change due to an adverse change in the exchange rate. Certain cities charge the city tax, which must be paid directly to the hotel. It is not included in the total cost. It will be the sole responsibility of the tourist to confirm the details.
16.4 Changes Made by Us
It is highly unlikely that we'll have to alter your travel plans, however, we can do it at any point. We make arrangements for a considerable time ahead of your travel date using independent suppliers like hotels and airlines that we control but over which we do not have any direct control. The majority of these changes are not significant and we'll inform either you or a travel agency as quickly as we can. If we have to make a major change, we'll also try to notify the travel agency or you as fast as is reasonably possible. Major changes include the change of lodging to one of a lower class or cost and/or a change to a flight duration greater than twelve hours, a shift in US departure airports (other than New York airports), or a major change in the resort location. We are not liable
for any compensation if we have to change or cancel your trip in any way modify your trip due to unusual or unforeseeable circumstances outside of our control, the effects of which couldn't be avoided, even with the greatest consideration. This could include unexpected technical issues that affect transport, changes imposed by cancellation or rescheduling of flights by a major main charterer or airline or main charterer, changes to the airline or type of aircraft and type, imminent conflict, civil strife or industrial dispute, or natural disasters, bad weather, an epidemic or terrorist activities. Hotels classified as being First Class or Luxury are deemed to be such by us, and not based on any official grading system. The evaluation is based on the knowledge we have about the hotel, our general impression, and the quality of the local market. The terms employed, i.e. luxurious, luxury suites, etc. are the same as the ones employed by the hotel. The Company doesn't have control over or own the accommodations it makes use of. It is sometimes possible that the hotel you have reserved isn't readily available. In this case, the Company or its agent will endeavor to offer accommodation of a similar standard.
16.5 Refunds by the client
If anyone who is booked on your holiday decides to cancel your holiday you should notify us promptly. The notification made via phone must be confirmed by writing or an e-mail within 24 hours by the person who made the initial reservation. The cancellation will be effective from the date we receive notification in writing, provided the written confirmation is accepted by us within the first 24 hours of the initial notification. An invoice for cancellation will be mailed to you within 7 days. If you don't receive it, please notify us immediately to avoid the cost from rising. If you are already receiving your flight tickets, please send them back to us along with a cancellation request. Certain travel arrangements can't be modified or canceled without incurring a 100 percent cancellation cost. If this is the case we inform you in advance before cancelling. We strongly suggest taking out the full amount of insurance that will, usually, offer insurance against deposit loss or cancellation costs. If a few or all of the party members decide to cancel the holiday, or part of it additional charges could be incurred by the remaining guests.
16.6 Cancellation Charges
Charges are as follows (Period before departure in which we receive the notification) (a)-More than 56 calendar days (a)-More than 56 days: Deposit Only (b)-Between the 28th and 56th days, 30 percent of the total cost of your holiday or the total cost of the deposit, whichever is greater. (c)-Between seven and 27 days: sixty percent of total holiday expense (d)-Less than 7 days: 80 percent of total holiday expense
16.7 Refunds by us
We reserve the right to change or cancel your trip at any time regardless of the reason. We will not, however, cancel your trip less than eight weeks before departure unless there are reasons beyond our control. If we are forced to cancel your holiday, we can offer you alternative arrangements for travel of the same or of very close standards. When the US Foreign Office specifically advises against traveling to a specific destination then the Company will follow the advice and cancel any holiday. The money you paid to take the holiday will be reimbursed, but no compensation is due. The holiday is not eligible for compensation if the trip is canceled because the number of people who have signed up to participate is lower than the minimum number of people required and you have been informed of the cancellation by writing within the time frame specified by the package description. Although all efforts are put into executing a trip according to the description, at times it is required to alter the accommodations, the route, or the itinerary's order.
17. Insurance
It is highly recommended that you are covered by sufficient travel insurance to cover your trip. You can choose to take the holiday insurance provided by us or arrange it yourself. The insurance policy must include cancellation costs, unexpected curtailment of your trip medical and repatriation costs (including an air ambulance) and personal injuries delay, damage, or loss to your personal belongings. If you are arranging insurance through an outside source that is not provided by us, we have to provide you with the written information of the policy. You must also complete an indemnity form for you and all other members of your group, releasing us, and our overseas representatives, and agents of any liability arising from any cost that might be incurred that would otherwise have been paid for through an insurance claim.
18. Data Protection Policy
We assume full responsibility for ensuring that adequate safeguards are put in place to secure your personal information. We will pass your information to the appropriate providers of your travel arrangements like hotels, airlines, transport companies, etc. The data may also be shared with credit or security organizations, and government agencies like customs and immigration when they are required by them or as per the law.
19. Disputes and Complaints
Despite meticulous planning, it is acknowledged that sometimes problems can occur. If you experience any issues on your trip It is crucial to notify us of the company's personnel immediately so that we can have an opportunity to look into and correct it. Most times the necessary corrective action can be implemented immediately and your trip should go on without a hitch. If the issue cannot be resolved, you should notify us in writing within seven days of returning. If you do not bring up the issue during your trip the issue will be reflected in any claim that you later submit.
In any event, if we are found to be liable to you in any way, our liability to you is only the amount of the booking (or the proportion that is appropriate of the total amount, if everyone in the booking is in no way affected).
20. Disabled Passengers with disabilities
Unfortunately, we have to remind you that some travel destinations aren't accessible to disabled people. If you're disabled, we recommend that you verify that the location you're going to is appropriate for your needs.
21. Telephone Calls
Despite meticulous planning, it is acknowledged that sometimes problems can occur. If you experience any problems during your travels It is crucial that you inform us of our supplier as well as our agent or staff as quickly as you can to give us time to analyze and fix. Most of the time the corrective measures could be completed immediately, and your trip should go on without incident. If the issue is not resolved, you should notify us in writing within 7 days of returning. If you do not bring up the issue during your trip the issue will be reflected in any future claims you claim later.
22. Law
PCM WORLDWIDE FLIGHTS PRIVATE LIMITED does not indicate that any content or materials on the Website are suitable or accessible to countries outside of Dubai. It is not possible to access the website from any jurisdiction that prohibits such access. If you choose to access the Website from another jurisdiction you are doing so on by yourself and are accountable for ensuring compliance with local laws. PCM WORLDWIDE FLIGHTS PRIVATE LIMITED will not be held accountable for any violation of the law. You must not utilize or export the content or materials on the Website in contravention or violation of INDIA rules and laws regarding exports. Additionally, you agree to comply with the applicable law concerning the transfer of technological information exported from Dubai as well as the country where you reside (if differs from Dubai).
23. Privacy Policy
"All information about credit/debit cards and personally identifiable data will not be kept, traded, shared, or leased to any third party".
24. Service Policy
"PCM WORLDWIDE FLIGHTS PRIVATE LIMITED.com will not sell or provide any service or products to any of the OFAC (Office of Foreign Assets Control) countries that are sanctioned according to the laws that govern the INDIA".
25. Refund/Return Policy
"Refunds are only possible via the original mode for Payment".
26. Legislative and Jurisdictional Laws
"Any purchase or dispute that arises from or connected with this website will be governed and interpreted by the laws of the INDIA".
Please address any queries in writing to :
PCM WORLDWIDE FLIGHTS PRIVATE LIMITED
B-12, 3rd & 4th Floor, New Multan Nagar, New Delhi, Delhi 110056
bookings@theairlinesupport.com
